Why does EAT Club want my company address, email, and phone number?
Entering your company address, email and phone number allows us to associate you with the correct delivery address. We request phone numbers in case we need to reach you urgently regarding an issue with an EAT Club order. We do not share any of your information outside of EAT Club.
Which browser works best with EAT Club?
We recommend you use the latest versions of Chrome and Firefox in order to have the best EAT Club experience.
How do I reset my password?
Simply click on the “reset password” button that is next to your login box. We will email you a password reset link that you must follow to reset your password. If you are unable to reset your password after following these steps, please contact us at EATClubSupport@continentalserves.com.
I cannot access my account and it has been working fine up until now. How do I log back in?
We find that the most common reason for this issue is that you may have been logged out of your account. Simply go to continental.eatclub.com and click the "Login" button in the upper right hand corner. You will be prompted to enter your email and password to log back into your account.
Where do I find dietary and allergen information on dishes?
Look for dietary icons on the menu, as well as under the “allergen and nutrition” tab within each menu item. Please be advised, our facilities are not food allergen or gluten-free. Food prepared here may contain these ingredients: milk, eggs, wheat, soybeans, peanuts, tree nuts, sesame, fish, and shellfish. Please reach out to EATClubSupport@continentalserves.com for specific menu and ingredient concerns.
How far in advance can I place an order?
Orders can be accepted up to 5 business days in advance and should be placed by the cutoff time.
I placed an order and need to cancel, what do I do?
Login to your EAT Club account. Click your name in the upper right-hand corner. Click “My Orders”. In the “Upcoming Orders” tab, you will see all future orders. Click “Cancel” on the right-hand side of the dish. Please note, in order to successfully cancel your order and receive a refund you must abide by your locations cutoff time.
Can I make modifications to my order?
Items are presented fully composed. When available, some items will arrive compartmentalized for individual customization.
How do I know when my meal is ready?
Once our driver has completed the delivery, you will receive an email prompt and push notification (app only) alerting you that your order is ready for pick-up. Both notifications will showcase a number and letter combination guiding you to the proper tray for pick-up.
What do I do if I didn’t get an email?
If you missed your EAT Club email, you can reference the daily roster sheet attached to the side of the rack. Each day, this sheet will be printed based on orders placed and will have the location of your meal for pick-up.
What if my order is missing or the item I ordered is incorrect?
Please contact us at EATClubSupport@continentalserves.com.